Privacy Policy

1. Introduction

AA Duct ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aaduct.com or use our services.

By using our website or submitting any form, you consent to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

We may collect the following personal information when you interact with our website or forms:

• Name (first and last name)
• Phone number (including mobile numbers for SMS communication if consented)
• Email address
• Service preferences (type of service requested)
• Messages or inquiries submitted through our contact forms
• Device and usage data (browser type, IP address, pages visited) via cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments
• Send appointment reminders, confirmations, and follow-up communications
• Send SMS messages (only if you have opted in via our website form)
• Improve our website and services
• Comply with legal obligations
• Send promotional offers or special discounts (only if you have opted in)

4. SMS / Text Message Communications

If you provide your phone number and check the SMS consent box on our website forms, you agree to receive text messages from AA Duct. These messages may include:

• Appointment reminders and confirmations
• Follow-up messages regarding your service
• Promotional offers or special discounts
• Important updates about your service request

Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (239) 235-4256.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., CRM tools, scheduling software), subject to confidentiality agreements
• Legal compliance: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets

Your SMS/text message opt-in information will never be shared with third parties or affiliates for their marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (such as Google Analytics) to enhance your browsing experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link

To exercise any of these rights, contact us at aaductcleaners@gmail.com or call (239) 235-4256.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• AA Duct
• Naples, FL
• Phone: (239) 235-4256
• Email: aaductcleaners@gmail.com
• Website: https://aaduct.com/Contact